Privacy Policy

Last updated: 8 September 2026

This Privacy Policy explains how London Training College Limited collects and uses personal information through this website, why we use it, who we share it with, and your data protection rights.

1. Who We Are and How to Contact Us

London Training College Limited ("LTC", "we", "us", "our") is the data controller responsible for personal information collected through this website under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We are registered in England and Wales under Company Number 06905602.

Registered Office: Waterfront Studios Properties LLP, 1 Dock Road, London, E16 1AG, United Kingdom.

Privacy contact: gdpr@londontrainingcollege.com. Please use this address for privacy questions, requests to exercise your rights, or data protection complaints. You can also write to us at our registered office.

2. Information We Collect

We collect information you provide directly and technical information generated when you use the website. The information requested depends on the form or service you use.

Information you provide

• Contact and enquiry details: your name, email address, telephone number, and the content of your enquiry or correspondence. Some forms also allow you to provide your gender.
• Student enquiries: your age category, UK residency category, English language information, preferred course and campus, and any referral code associated with your enquiry.
• Agent or partner enquiries: your date of birth, city or town, recruitment experience, and referral information, as well as your contact details.
• Website assistant messages: messages and any personal information you choose to include when using a chat assistant available on the website.

We do not request detailed immigration documentation through these public website enquiry forms. Please avoid including identity documents, health information or other sensitive information in a general enquiry unless we specifically request it through an appropriate channel.

Providing information is voluntary. Fields marked as required are needed to submit the relevant form and respond to your request. If you do not provide them, we may be unable to process your enquiry or provide the guidance you request. Submitting a form does not itself create a contract or guarantee admission.

Technical information

• IP address, browser and device information, and technical request information used to deliver and secure the website.
• Website usage information, such as pages visited and interactions, and analytics cookie identifiers, when you consent to analytics.
• Your cookie preference, stored in your browser so that we can respect your choice.

See our Cookie Policy for details of cookies and similar technologies.

3. How We Use Your Information

We use personal information to:

• Respond to enquiries and communicate with you about your request.
• Assess domestic or international tuition fee eligibility and provide educational guidance.
• Help you explore courses and facilitate progression to partner institutions where you request this.
• Consider and respond to requests to become an agent or partner.
• Provide responses to questions you choose to submit through a website assistant. These responses are general guidance and do not determine admission or eligibility.
• Operate, maintain and protect the website.
• Understand website usage through analytics where you consent.
• Send optional marketing communications where you have consented to receive them.
• Handle privacy requests and complaints, meet applicable legal obligations, and establish, exercise or defend legal claims.

We do not sell personal information.

4. Our Lawful Bases for Processing

We use the following lawful bases for the purposes described below:

• Responding to enquiries, including questions submitted to a website assistant, and providing requested educational information: legitimate interests, Article 6(1)(f) UK GDPR. Our interests are to respond to people who contact us and provide relevant guidance.
• Assessing tuition fee categories and supporting requested referrals: legitimate interests, Article 6(1)(f). Our interests are to assess the guidance relevant to your circumstances and help you pursue the educational opportunities you have asked about.
• Considering agent or partner enquiries: legitimate interests, Article 6(1)(f), to assess and respond to potential working relationships. Where processing is necessary to take steps you request before entering into a contract with us, we rely on Article 6(1)(b).
• Website operation and security: legitimate interests, Article 6(1)(f), to provide a functioning service, prevent misuse and protect the information entrusted to us.
• Optional analytics and marketing communications: consent, Article 6(1)(a). Analytics consent is separate from any consent to receive marketing communications.
• Complying with applicable legal duties, including responding to data protection rights requests: legal obligation, Article 6(1)(c).
• Establishing, exercising or defending legal claims: legitimate interests, Article 6(1)(f), to protect our legal rights.

Where we rely on legitimate interests, we must consider your interests, rights and freedoms. You can object to this processing as explained in section 10.

Where we rely on consent, you can withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

5. Who We Share Information With

We may share relevant personal information, where necessary for the purposes above, with:

• Partner higher education institutions when you ask us to support progression or a referral. Those institutions act as independent data controllers for their own admissions and related activities; their privacy notices explain their processing.
• Hosting, IT and communications service providers that support the website, our systems and our responses to enquiries.
• OpenAI when you submit a question through the website assistant: your question and recent conversation context are sent to its service to generate a response. Do not include sensitive personal information in chat messages.
• Google Analytics for website usage analysis when you have consented to analytics cookies.
• Professional advisers, regulators or public authorities where disclosure is necessary to meet a legal obligation or establish, exercise or defend legal claims.

We limit sharing to information relevant to the purpose. Service providers acting on our behalf must process personal information under appropriate data protection arrangements.

6. International Transfers

Some service providers may process personal information outside the United Kingdom. In particular, Google and OpenAI operate internationally, so using Google Analytics after you consent, or submitting a question to the website assistant, may involve processing outside the UK, including in the United States.

Where this involves a restricted transfer under UK GDPR, the transfer must be covered by applicable UK adequacy regulations or appropriate safeguards, such as the UK International Data Transfer Agreement or the UK Addendum to the European Commission's Standard Contractual Clauses, together with any required transfer assessment and additional protective measures.

You can contact gdpr@londontrainingcollege.com to request information about the destinations and protections relevant to your personal information, including how to obtain a copy of applicable safeguards.

Google explains its transfer arrangements in its data transfer information. These arrangements do not remove LTC's responsibility for transfers for which we are responsible.

7. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, taking account of applicable legal requirements.

Website enquiry data is generally retained for up to 24 months unless further engagement occurs. Where an enquiry leads to an ongoing relationship, the appropriate retention period depends on the services or relationship involved and applicable legal requirements.

We may retain limited information where necessary to establish, exercise or defend legal claims. You can contact us for information about the retention period applicable to your records. Cookie and browser storage durations are explained in the Cookie Policy.

8. How We Protect Information

We implement appropriate technical and organisational safeguards, including secure hosting, encrypted website connections (HTTPS), restricted database access and controlled administrative access.

While reasonable safeguards are in place, no system can guarantee absolute security.

9. Children

This website is not directed at individuals under the age of 18. We do not knowingly provide services directly to minors without appropriate parental or guardian involvement.

If you believe a child has provided personal information that we should not hold, please contact our privacy contact so that we can review it.

10. Your Data Protection Rights

Depending on the circumstances and the lawful basis for processing, you have the following rights under UK GDPR:

• Access: ask for a copy of your personal information and information about how it is used.
• Rectification: ask us to correct inaccurate or incomplete personal information.
• Erasure: ask us to delete personal information where the legal conditions for erasure apply.
• Restriction: ask us to limit the use of your information in certain circumstances, for example while its accuracy is being checked.
• Data portability: where we process, by automated means, personal information you have provided to us on the basis of consent or contract, ask to receive it in a structured, commonly used, machine-readable format and, where technically feasible, have it transmitted to another controller.
• Withdrawal of consent: withdraw consent at any time where consent is the basis for processing, without affecting earlier lawful processing.
• Automated decision-making safeguards: where applicable, receive information about significant decisions made solely by automated processing, make representations, request human intervention and contest a decision. We do not use your personal information to make solely automated decisions, including profiling, that produce legal or similarly significant effects.

Your right to object

You can object at any time to processing based on legitimate interests for reasons relating to your particular situation. You can also object to direct marketing at any time, without giving a reason, and we must stop using your information for that purpose.

To exercise a right, contact gdpr@londontrainingcollege.com or write to our registered office. You do not need to use a special form. We may need proportionate information to confirm your identity before disclosing or changing personal information.

We normally respond to rights requests without undue delay and within one calendar month. Where the law permits an extension or a different time calculation, we will explain this. Requests are normally free of charge. If a legal exception limits what we can do, we will explain our decision and your options.

11. Withdrawing Consent and Managing Cookies

You can withdraw consent to optional communications by contacting gdpr@londontrainingcollege.com or using an unsubscribe option where one is provided. Refusing or withdrawing marketing consent does not prevent us from responding to an enquiry you have made.

Optional analytics is off until you choose to accept it. You can accept or reject analytics in the cookie notice and change your choice at any time using Cookie settings in the website footer. Rejecting analytics does not prevent you from using the website or submitting an enquiry.

Our Cookie Policy explains the technologies used, their purposes and durations, and how to change your choice. Your cookie choice applies to the browser and website where you make it; make your choice separately on other browsers or devices.

12. Complaints

If you are concerned about how we use personal information, you can make a data protection complaint by emailing gdpr@londontrainingcollege.com or writing to our registered office. Please describe your concern and how we can contact you.

We will acknowledge your complaint within 30 days, investigate it appropriately and communicate the outcome without undue delay.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK data protection regulator. See ico.org.uk/make-a-complaint or visit www.ico.org.uk.

13. Changes to This Policy

We may update this Privacy Policy when our practices or legal requirements change. The latest version and its update date will be available on this page. Where required, we will bring material changes to your attention before using your information for a new purpose.